Doctor’s Empathy Boosts Patient Satisfaction

12.16-BlogPatients do better and are more satisfied with their care if they believe their doctor is empathetic, a new study suggests.

Researchers asked 112 patients, average age 51, to rate their dealings with their hand surgeon.

The results showed that doctor empathy accounted for 65 percent of patient satisfaction.

Patient satisfaction wasn’t influenced by wait time for an appointment or wait time in the office, time spent with the surgeon, resident/fellow involvement, whether or not patients were seeking a second opinion, patients’ health knowledge or type of treatment.

The study, published recently in the Journal of Hand Surgery, was presented earlier this month at the annual meeting of the American Academy of Orthopaedic Surgeons, in Orlando, Fla.

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About Peter Coffaro 1102 Articles
A growth-driven and strategic executive, Peter Coffaro commands more than 20 years of progressive management success within the medical device industry. As a District Sales Manager for Stryker Orthopaedics, Peter was responsible for managing and directing a regional sales force to achieve sales and profit goals within the Rocky Mountain region. Previously, he was the Director of Sales & Marketing for Amp Orthopedics. In this role, Peter was responsible for planning, developing, and leading all sales and marketing initiatives. Peter is a former orthopedic distributor in the Pacific Northwest. He has also worked with DePuy Orthopaedics as well as Zimmer, and held positions in sales, sales training, and sales management. Peter has an extensive background in organizational development, business development, sales management, negotiating and P&L management. Peter holds a B.S. degree in Biology from Northern Illinois University.

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