A digital shift in healthcare in recent years has paved the way for advances in automation, artificial intelligence and even surgical robots. Whether using a virtual human to capture patient intake data or sensors to monitor symptoms, digital technology is undoubtedly propelling the industry forward. But concern exists that this technology will start to replace health workers.
That’s not what we want to see — nor is it what we believe is inevitable.
The reality is that the health value chain is moving from a labor-driven and technology-enabled model to a digital-driven and human-enabled one.
In the future, the healthcare industry will be led by businesses that “put people first,” effectively complementing people with technology, rather than replacing them. Technology will augment clinical care and aid human decision-making, giving individuals the space to harness the — uniquely human — character and social skills that are the building blocks of healthcare.