“Agentic AI” is the next solution to help fix what healthcare has been focused on for years – connecting patients to care easily and efficiently, while reducing staff burden.
The healthcare industry has entered the “agentic AI era,” marked by a rapid increase in new AI startups and significant funding. Yet 80% of health systems say they lack the resources to identify, select and implement AI solutions.
So, here’s the rub: healthcare systems that could benefit most from agentic AI are often very slow or even unable to adopt it.
For over a decade, I’ve seen multiple “eras” of health IT evolution. “Agentic AI” is the next solution to help fix what healthcare has been focused on for years – connecting patients to care easily and efficiently, while reducing staff burden.
Yet, what is new and different is AI’s profound, and currently untapped, potential to completely transform how patients interact with healthcare, including on the administrative and communications side of patient access – scheduling, rescheduling, referrals, prescriptions, post-discharge, general questions and more.
Here are three considerations for healthcare organizations when adopting an agentic AI solution for patient communications:
By Guillaume de Zwirek | MedCity News
Image Credit: Yuichiro Chino / Getty Images
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